How Can We Help You?
Find answers, get support, and learn everything you need to succeed with your print-on-demand business.
Get Instant Support
We currently offer email support. We usually respond within a few hours.
Email Support
Detailed help via email
- Order ID (if applicable)
- Issue description and steps to reproduce
- Relevant links or screenshots
Frequently Asked Questions
How long does it take to receive payments?
We don’t process payments for you. Your customers pay you directly when they place an order. We then charge you separately for production and shipping.
What's the minimum order value for production?
There’s no minimum order. We produce and ship single orders with the same care and standards as bulk orders.
Can I sell the same design on multiple products?
Yes! You can apply your designs to any compatible product in our catalog—t-shirts, mugs, candles, and more.
How do I handle customer service issues?
You handle communication with your customers directly. If a quality issue or SLA concern comes up, our support team will step in to help resolve it.
What file formats do you accept for designs?
We accept PNG and JPG (JPEG). For best print quality, we recommend PNG files at 300 DPI.
How are shipping costs calculated?
Shipping is charged at a flat rate per quantity. Some products have a first-item rate and a reduced rate for each additional item.