All Frequently Asked Questions

When a customer places an order... we print and ship directly to your customer. No inventory required.

Correct—no setup fees or inventory. You're charged after you make a sale.

All orders are produced and shipped from our Los Angeles facility.

Most items produce in 24–72 business hours; US delivery 2–5 business days after production.

Earnings vary by niche, pricing, traffic source, and conversion rate. Typical profit per item is often in the ~$8–$20 range for tees and ~$12–$30 for hoodies when priced competitively. Example: a $35 tee with an $11 base cost and an 8% marketplace fee (~$2.80) leaves about $21.20 gross margin before ads/discounts/taxes. Many creators need 3–6 months to build consistent sales; your results will depend on product-market fit and marketing.

Hundreds, including apparel (t-shirts, hoodies, sweatshirts, tanks), accessories (hats, totes, phone cases), drinkware (mugs, tumblers), home décor (posters, pillows, candles), and more. We add new SKUs and colorways regularly so you can expand without retooling.

Yes, we ship worldwide to 200+ destinations. Rates and delivery estimates vary by destination, product type, and chosen carrier service. Duties/VAT may apply depending on local regulations.

Yes. You can order samples at cost to review print quality, colors, and packaging before you launch or run ads. Sampling is strongly recommended for new designs or new product types.

For misprints, defects, or items damaged in transit, we’ll reprint or refund according to our quality policy. Because items are made to order, we generally don’t accept returns for buyer’s remorse (wrong size, changed mind), but you can set your own customer-facing policy and we’ll support eligible quality-related claims.

Yes. Connect your store to sync products and push orders automatically. We have a published Shopify App, You can integrate multiple marketplaces through Shopify Marketplace Connect even if you don't have a Shopify store, We also offer Etsy integration, but it requires manual address upload from users.

Yes, a REST API is available for product creation and order submission, useful for programmatic catalogs and custom storefronts.

You set retail prices in your storefront. When an order is placed, you’re billed the base + print + shipping through a wallet system, or a card you leave on file. Your storefront or marketplace pays you the customer’s payment according to its payout schedule. If you sell on your own site, your payment processor handles the customer funds.

You control your retail pricing and are responsible for configuring taxes in your storefront. For certain regions, carriers may collect duties/VAT upon delivery. Where legally required, we’ll assess, collect, and remit taxes on the production/fulfillment side.

You do. You must upload only content you have the rights to use. We prohibit infringing, hateful, or illegal content. Rights owners can submit takedown requests which we promptly review.

Yes. For non-POD bulk runs (events, corporate, wholesale), we can quote based on quantities and timelines. Large monthly volumes may qualify for tiered pricing—talk to us orders@printonic.com

You own the customer relationship. We provide tracking, order status, and documentation to help you reply quickly. For print defects or damage, we’ll replace according to policy once you submit clear photos and details.

Cut-off dates are published ahead of time. Lead times can extend due to carrier capacity. Launch earlier, set expectations on product pages, and consider upgrading shipping speeds for time-sensitive gifts.

Yes, add name, number, date, or photo fields. Orders flow to us with the personalization data so we can render and print automatically. For photo products, use high-resolution images for best results.

Absolutely. You can import SKUs via CSV or API, map them to our products, and keep your existing listings live while you switch fulfillment routes gradually to avoid downtime, for help, reach us migration@printonic.com

We follow modern security practices and use encrypted connections for order data, assets, and payment processing. Access is limited to authorized personnel to fulfill your orders.

Yes. We prohibit content that infringes third-party rights, promotes violence or hate, or violates local laws. Licensed content requires proof of authorization. Repeated violations may result in account restrictions.

Yes. Options include branded packing slips, custom return address, and select packaging upgrades on eligible items. You can also upload logos and brand colors for consistent presentation.

We don’t process payments for you. Your customers pay you directly when they place an order. We then charge you separately for production and shipping.

There’s no minimum order. We produce and ship single orders with the same care and standards as bulk orders.

Yes! You can apply your designs to any compatible product in our catalog—t-shirts, mugs, candles, and more.

We accept PNG and JPG (JPEG). For best print quality, we recommend PNG files at 300 DPI.

Top sellers earn four to five figures monthly depending on designs and marketing.

No—everything is printed on demand after a sale.

$12–$25 per shirt on average; depends on retail price and niche.

With proper marketing, many stores see first sales within 1–2 weeks after launch.

Trend relevance, niche targeting, humor, and emotional resonance drive conversions.

Sublimated mugs are dishwasher-safe with long-lasting color under normal use.

Quotes, professions, pets, camping/outdoors, and corporate gifts perform well.

Sublimation mugs are both; engraved/UV items are hand-wash recommended.

Yes—names, dates, and photos are supported per order with live preview mockups on eligible products.

Yes—laser engraving on coated steel tumblers and bottles with crisp, permanent marks.

$6–$15 per mug on average; bundles with candles increase AOV.

Yes—sizes, colors, and styles (11oz, 15oz, glass cans) can be listed as variations.

Typical production is 2–4 business days plus carrier time. Tracking provided on every order.

Rare, but covered. We replace damaged items quickly at no extra cost to you or your customer.

Yes. We support volume pricing and batched shipping for teams and events.

$12–$30+ per order depending on components and presentation.

Q4 holidays, weddings, and housewarmings are prime seasons.

Use luxe labels, occasion keywords, and consider curated sets to lift perceived value and AOV.

Choose from curated set SKUs and customize the artwork per item.

Your brand on packing slip and return address; no supplier pricing inside.

Yes—neatly arranged with tissue/crinkle for a premium unboxing.

Sets inherit variations from their components (e.g., color, size, scent). Where supported, these variants sync to your listings.

Leverage perceived value—many merchants price 40–75% above individual items while showing bundle savings.

Lifestyle shots showing the complete set together, the gift-ready packaging, and close-ups of each item.

DTG/DTF for apparel, sublimation for hard goods, UV and engraving for specialty items.

Flat rate per order or first-item plus reduced additional item rates depending on product.

Yes—laser engraving on coated steel tumblers and other eligible items.

Screens vary; minor variance is normal. Use sRGB files at 300 DPI and avoid very low-contrast details for best results.

Holiday ornaments, leather keychains, and photo gifts convert consistently.

$8–$18 per item depending on finish and personalization.

Bundle with apparel, run seasonal promos, use gift guides.

UV printing works on virtually any rigid or semi-rigid material including metal, plastic, wood, glass, acrylic, and more.

UV prints maintain color vibrancy for 5+ years outdoors and 10+ years indoors without noticeable fading.

UV printing commands premium pricing due to durability. Typical profit margins range from 65-85% with some specialty items reaching 90%.