Orders & Fulfillment

Send orders to fulfillment and pay

Submit one order or a whole batch for production. Covers the Send to Fulfillment button, the checkout cost breakdown, how your wallet balance applies automatically, paying the rest with a saved card, and adding funds mid-checkout.

Orders that sync in from your store (or that you create manually) sit in the Ready to Submit tab until you send them to production. Sending is a two-part move: click Send to Fulfillment, then complete payment on the Checkout page. Nothing goes to production until payment succeeds, so you always see the exact cost first.

1. 1

   Dashboard > Orders > Ready to Submit tab

   Find orders that are Ready to Submit

   Open Orders in your dashboard and click the Ready to Submit tab. These are the orders waiting on you. Orders in other tabs (Submitted, Shipped, Ignored, and so on) cannot be sent from here.

   Every item in an order needs its art files before you can submit. If art is missing, fix that first (see the guide on fixing unmatched orders and missing art).

   

2. 2

   Orders > click an order to open it

   Send a single order

   Open the order and click the purple Send to Fulfillment button at the top. The button shows Sending... for a moment, then Printonic takes you to the Checkout page for that order.

   If the button is grayed out, hover over it. The tooltip 'Upload art files for all items before submitting' means at least one item in the order has no art attached yet.

   

3. 3

   Dashboard > Orders > Ready to Submit tab

   Or send a batch in one checkout

   Tick the checkbox on each order you want to send. A selection bar appears above the table showing how many are selected, with a Send to Fulfillment button on the right. You can also click 'Select all X Ready to Submit' in the bar to grab every eligible order at once. Click Send to Fulfillment and all selected orders go into a single checkout.

   All selected orders must have the same status. If you mix statuses, the bar shows 'Select orders with the same status' and no action buttons appear.

   

4. 4

   Orders > Checkout

   Review the Order Summary

   The Checkout page lists each order in its own card: order number, buyer name, every item with its options and quantity, and small thumbnails of the art files (click a thumbnail to preview the art full size). Under the items, each card breaks out Products, Shipping, any Package Insert or Packaging Sticker charges, and the Order Total.

   Pro members see a Pro Discount line here. The discount applies to the product portion only, not to shipping, inserts, or stickers.

   

5. 5

   Orders > Checkout

   Check the cost breakdown and wallet

   Below the summary, the payment box shows Subtotal, Tax, and the Amount to Pay. If you have money in your wallet, a Wallet Balance banner appears and your balance is applied automatically before anything is charged to a card. Applied amounts show as green 'Wallet Credit Applied' and 'Wallet Balance Applied' lines that reduce the Amount to Pay.

   If your wallet covers the whole cost, the box reads 'Total (Paid by Wallet)' with $0.00 to pay, and the banner says 'Your wallet will cover this entire order'.

   

6. 6

   Checkout > Payment Method

   Pick a payment method and pay

   If there is anything left to pay after your wallet, choose a saved card or bank account in the Payment Method section (your default is preselected). When you switch methods, a brief 'Recalculating...' runs while taxes and fees update. Then click Send to Fulfillment to pay. If your wallet covers everything, you get a green Pay with Wallet button instead, and no card is charged.

   No saved methods? The page shows 'No saved payment methods. Please add one in Billing.' Use the Manage payment methods link to add a card, then come back.

   

7. 7

   Dashboard > Billing > Add Funds

   Add funds mid-checkout (optional)

   Want to pay more (or all) of the order from your wallet? Open Billing in another tab and click Add Funds. Pick a preset amount or enter a custom one ($5.00 minimum, $1,000.00 maximum), click Continue to Payment, choose a payment method, and confirm with the Add to Wallet button.

   The checkout you already opened will not pick up the new balance on its own. After adding funds, go back to Orders and click Send to Fulfillment again (or refresh the Checkout page) so the new balance is applied. Card deposits are instant; bank transfers take 3 to 5 business days to clear.

   

8. 8

   Checkout > success screen

   Confirm success

   After payment you see 'Payment Successful!' while Printonic submits your orders, then 'Orders Submitted!' once they are confirmed. You are redirected to the Orders page with the Submitted tab open, where your orders now show a Submitted status and are queued for production.

   If the screen says your orders are still being submitted, that is normal for a few seconds. If an order still shows in Ready to Submit a minute after a successful payment, contact support.