Orders & Fulfillment

See your order before it ships

For $1 an order, we email you a photo of the packed box before it ships. Approve it, or tell us what to fix and we send a new photo at no extra cost.

Photo before shipping lets you check an order with your own eyes before it leaves us. When the order is packed, we take a photo of the open box and email it to you. Nothing ships until you approve it, or until 24 hours pass without an answer.

It costs $1 per order and you turn it on at checkout, one order at a time. It is a good fit for gift sets, personalized orders, and anything you want to see once before your customer does.

1. 1

   Dashboard > Orders > Send to Fulfillment > Checkout

   Tick See my order before it ships at checkout

   Send the order to fulfillment as usual. On the Checkout page, each order card has a box called See my order before it ships, with +$1.00 next to it. Tick the box on each order you want to see. The checkout total updates right away.

   You can turn it on or off only while the order is unpaid. After you pay, the option for that order cannot change.

   

2. 2

   Checkout > Order Summary

   Check the $1 line and pay

   A Photo before shipping line for $1.00 appears in the order's costs, under Products and Shipping. Pay the way you always do. The order goes into production like any other order, and the same line shows in the Order Summary on the order page afterwards.

   

3. 3

   Your email inbox

   Open the email with the photo

   When the box is packed, we email you a photo of it. The subject reads 'Your order <order number> is packed. Take a look before it ships'. Click the photo, Looks good, ship it, or Something's wrong. All three open a private page where you give your answer.

   The email goes to the email address on your Printonic account. We never send it to your buyer or to the person the order ships to, so a gift stays a surprise.

   

4. 4

   Photo page

   Approve and ship

   The page is titled Here's your order, packed. It shows the photo and the items in the order. If everything looks right, click Approve and ship. The page then says 'Thanks! Your order is on its way to shipping.', and we print the shipping label and send it out.

   

5. 5

   Photo page > Something's wrong

   Or tell us what to fix

   If something is not right, click Something's wrong. A box called What should we fix? opens. Write what you see, for example that a piece is missing or the wrong color, and click Send to the team. The page says 'We're on it. We'll fix it and email you a new photo, at no extra cost.' When the fix is done, you get a new email with a new photo to approve.

   Only the newest photo can be answered. If you open an older email after a new photo was sent, the page asks you to use the latest email.

   

6. 6

   Photo page

   No answer? It ships after 24 hours

   You have 24 hours from when we send the photo. The page shows the exact time, for example 'If we don't hear back by Tue, Oct 20, 3:00 PM, we'll ship it as is.' If you do not answer by then, we ship the order as packed, and the page says so when you open it later.

   Answer as soon as you can. The order waits for your answer, so a quick approval means it ships sooner.